Chapter-1: Communication Skills – Class 10 IT CBSE By Pratap Sanjay Sir

Communication Skills – Class 10 IT CBSE

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📌 What is Communication?

• Communication is the process of exchanging ideas, thoughts, and information between two or more people.
• It involves a sender, a message, and a receiver.

🌟 Importance of Communication Skills

• Helps in expressing ideas clearly.
• Builds strong relationships.
• Increases confidence.
• Important in schools, offices, interviews, teamwork, etc.

📚 Types of Communication

1. Verbal Communication
   ➤ Uses spoken or written words.
   Examples: Talking, Telephone, Email, Chat, Letter.
2. Non-Verbal Communication
   ➤ Uses body language, facial expressions, gestures, posture, eye contact.
   ➤ Helps understand feelings without words.
3. Visual Communication
   ➤ Uses pictures, signs, charts, diagrams, maps to share information.
   Example: Traffic signs, Posters.

📝 Methods of Communication

1. Formal Communication
   ➤ Follows official rules and formats.
   Example: Meetings, official letters, emails at the workplace.
2. Informal Communication
   ➤ Friendly and casual communication.
   Example: Talking with friends or family.

✅ Elements of Effective Communication

• Clear Message – Message should be simple and understandable.
• Active Listening – Listen carefully to the speaker.
• Feedback – Response given after receiving a message.
• Proper Tone and Body Language – Express positively.
• Correct Medium – Use the best method (phone, mail, face-to-face).

🚫 Barriers to Effective Communication

• Language Barriers – Not understanding each other’s language.
• Noise – Disturbance in the surroundings.
• Emotional Barriers – Fear, anger, shyness.
• Cultural Barriers – Different cultures may cause misunderstandings.
• Lack of Attention – Not listening properly.

🔑 7 Cs of Effective Communication

• Clear – Use simple words.
• Concise – Be brief, avoid long sentences.
• Concrete – Use specific facts and examples.
• Correct – Use correct grammar and facts.
• Coherent – Message should be logical and organized.
• Complete – Give all necessary information.
• Courteous – Be polite and respectful.

👂 Listening Skills

• Active Listening means listening carefully and giving full attention.
• Tips:
  • Maintain eye contact.
  • Nod or give feedback.
  • Don’t interrupt.

🗣️ Speaking Skills

• Speak clearly and confidently.
• Use polite language.
• Avoid slang or abusive words.
• Think before speaking.

✍️ Writing Skills

• Organize your thoughts before writing.
• Use correct grammar, punctuation, and spelling.
• Keep sentences short and clear.
• Use appropriate format for letters, emails, etc.

📖 Reading Skills

• Improve vocabulary by reading books, newspapers.
• Understand the main idea and purpose.
• Read with focus and concentration.

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Previous Year Questions

Multiple Choice Questions (1 Mark Each)

1. What is the origin of the word "communication"? [CBSE 2022]
   A) Communicate
   B) Communicare
   C) Compute
   D) Computer


2. Which type of words should be used for good communication? [CBSE 2022]
   A) Acronyms
   B) Technical
   C) Jargons
   D) Simple


3. What is a positive facial expression? [CBSE 2022]
   A) Frowning
   B) Maintaining eye contact
   C) Smiling continuously
   D) Rolling eyes


4. Which of the following is not an element of the communication cycle? [CBSE 2023]
   A) Channel
   B) Receiver
   C) Time
   D) Sender


5. Which communication method does not require any language to understand? [CBSE 2023]
   A) Verbal
   B) Non-Verbal
   C) Visual
   D) None of these


6. What is the importance of effective communication in the workplace? [CBSE 2025]
   A) Reducing office expenses
   B) Enhancing team collaboration
   C) Increasing employee vacation days
   D) Improving office aesthetics


7. Which of the following is a barrier to effective communication? [CBSE 2024]
   A) Active listening
   B) Noise
   C) Positive feedback
   D) Clear language


8. What type of communication involves gestures and facial expressions? [CBSE 2025]
   A) Verbal communication
   B) Written communication
   C) Non-verbal communication
   D) Digital communication


9. Which element in the communication cycle ensures the message is understood? [2025]
   A) Sender
   B) Receiver
   C) Feedback
   D) Channel


10. Which of these is not a non-verbal cue? [CBSE 2023]
    A) Tone of voice
    B) Eye contact
    C) Written words
    D) Body posture

Short Answer Questions (2 Marks Each)

1. Explain any two barriers to effective communication with examples:
   - Language Barrier: Miscommunication due to unfamiliar language.
   - Emotional Barrier: Fear or stress can prevent clear expression.
2. How does feedback improve effective communication?
   - Confirms message understanding.
   - Helps correct misunderstandings.
3. Describe two methods to overcome communication barriers:
   - Use simple language and visuals.
   - Encourage active listening and respectful conversation.
4. What is the role of body language in communication?
   - Shows confidence and interest.
   - Includes gestures and posture.
5. How can feedback improve communication?
   - Ensures message is correctly understood.
   - Supports two-way communication.
6. Describe two methods to overcome communication barriers:
   - Use a translator or images.
   - Respect others’ opinions and emotions.

Long Answer Questions (4 Marks Each)

1. Differentiate between verbal and non-verbal communication:
   - Verbal: Spoken or written (e.g., meetings, emails).
   - Non-Verbal: Body expressions (e.g., smiling, nodding).
2. Importance of active listening in communication:
   - Encourages understanding and trust.
   - Prevents conflicts.
   - Requires attention and feedback.
3. Four elements of the communication cycle:
   - Sender: Creates the message.
   - Message: Actual information.
   - Channel: Medium of delivery.
   - Receiver: Person interpreting it.
4. Importance of body language in communication:
   - Reflects emotions.
   - Builds connection.
   - Includes gestures, posture, eye contact.

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